contacting a real person

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  georgebunn0121 · Member · May 19, 2021 at 11:08 am

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  I need to talk to someone in accounts. WordPress have been taking money foe a forum that was cancelled years ago. The email attached to the account is long dead but money is taken from PayPal. I cannot access my WordPress account so a real person is essential.

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  georgebunn0121 · Member · May 19, 2021 at 11:12 am

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  And do you have a UK office?

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  staartmees · Member · May 19, 2021 at 11:38 am

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  Wordpress.com doesn’t have a phone support nor offices. If you don’t have a paid wordpress.com plan, you can get help in this public forum.

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  staartmees · Member · May 19, 2021 at 11:53 am

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  As you have a paid plan, it’s very easy to restore access to your lost account using the Transaction ID of the payments, https://wordpress.com/support/billing-history/#retrieving-a-transaction-id.
  You can use the transaction ID at https://wordpress.com/support/account-recovery/

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  kokkieh · Staff · May 20, 2021 at 5:01 am

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  Hi there,

  What is the URL of the site on which these charges are being made? The WordPress.com account you’re using to post here owns no sites and has never bought any upgrades from us, so this is likely a site under a different WordPress.com account.

  If you’re not sure what site the charge is for, please search for a recent charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

  You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down and refund the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.