Contacting Jetpack – Domain Transfer

  • Unknown's avatar
    egonvongreyerz · Member ·

    Hi all

    I’m trying to get hold of Jetpack contact / customer services, but I can’t get hold of them. The guides just take you round in circles.

    We’ve moved domains / changed our URL and all our JETPACK analytics data from the last few years hasn’t transferred across. We can see new daily data, which started as of yesterday, but I need the historical data pulling through from the last few years on this new website.

    Can someone help here please?

    Many thanks

    Heather

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    For help with Jetpack, you should reach out to their support team for help. They’re the best ones to help you sort out the issue with your stats.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

  • Unknown's avatar
    foleynotrose · Member ·

    Hi there,

    We received your support ticket and I have replied via email. Thank you!

    -Jetpack support

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