Contacting support to change payment frequency

  • Unknown's avatar
    erikreale · Member ·

    I’m considering upgrading to a Business plan, but I would prefer to switch from a three-year plan to a one-year plan. The help guide said I needed to contact support for this issue, but it’s been three days since I sent a request for help and haven’t gotten any response. Is there any better way to get this resolved? Why does something this simple require input from support, anyway?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’m sorry for the delay in responding. We’ve just sent a reply with more information about upgrading to the Business plan. Please check your WordPress.com dashboard or email and reply there so that we can assist you with upgrading.

    Thanks!

  • Unknown's avatar
    erikreale · Member ·

    I don’t see anything on my dashboard, the support chat only shows the messages I sent. What is happening to cause these support problems?

  • staff-dpwordpress · Staff ·

    Hi @erikreale!

    We just reached out via email once again to clear this up, and ensure we can communicate with you over the email address account that you used to sign up to WordPress.com. Let’s continue from there, and we can certainly get you the help you need upgrading!

    The reason why you need to contact support for this specific upgrade path is the change in cadence from triannual to annual. This requires our manual intervention.

    I hope this helps!

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