Contacting the company

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  writtenbyjennadaily · Member · Nov 23, 2022 at 9:54 pm

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  I am trying to figure something out with my domain name that can really only be addressed by the company itself, and have been unable to find a way to contact the company that is not through an open community forum like this, which is incredibly inconvenient. How do I get ahold of the people who actually run WordPress?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Nov 24, 2022 at 3:14 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  This will help us to point you in the right direction.

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  jewelleryhannahkimber · Member · Nov 24, 2022 at 3:18 pm

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  I am also in the same situation and would appreciate some help please Aleone89. I posted onto the forum 3 months ago for help!

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  aleone89 · Staff · Nov 24, 2022 at 3:52 pm

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  Hello there,

  You’re in the right place – we’ll do our best to help. :)

  Please provide further information and we’ll point you in the right direction.

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  writtenbyjennadaily · Member · Nov 25, 2022 at 2:00 am

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  Is there not a private contact, outside of this public chat?

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  staff-doublebassd · Staff · Nov 25, 2022 at 3:05 am

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  Hey there,

  I just reached out via email. Please post here to confirm you received the email and were able to reply.

  Thanks!

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  writtenbyjennadaily · Member · Nov 25, 2022 at 3:44 am

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  Confirmed. Thanks!

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  officekofekorpcom · Member · Nov 25, 2022 at 4:38 am

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  Hello My names Rob,
  i recently aquired a buisness as well as the web site (word press site)
  i was trying to figure out make sure the web site was transfered correctly (clearly did not lol )
  the web site is currently down and i need some assistance.
  if you could email me at (email visible only to moderators and staff)
  that would be amazing thanks

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  aleone89 · Staff · Nov 25, 2022 at 10:03 am

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  Hello Rob,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  officekofekorpcom · Member · Nov 25, 2022 at 9:05 pm

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  So the web site is http://www.beantherebrewthat.com
  That’s the company I purchased and was trying to transfer the domain and website to the parent company account when this website went down?

  Thanks for the quick reply

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  aleone89 · Staff · Nov 26, 2022 at 8:55 am

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  Hello Rob,

  So this domain is not registered with WordPress.com, but instead it’s registered with GoDaddy.

  The site is also hosted with GoDaddy, so we can’t help with this site.

  Do you have access to this domain and site at GoDaddy?