Contacting WordPress regarding my account

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  pkneck5 · Member · Feb 9, 2016 at 5:09 pm

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  How do I speak to someone at WordPress about my account? I have specific questions. I can’t find a way to reach someone. Thank you in advance.

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  timethief · Member · Feb 9, 2016 at 5:39 pm

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  Hi there,
  You’ve been here less than an hour and I’ve been here nearly 10 years. I predate the support docs and all except for one support staff member even being on Staff, and would be glad to help you right here in the peer support forums. Please simply post your questions here, knowing there’s rarely ever a question asked that has not been previously answered, and questions posted here are answered far more quickly than those sent to Staff.

  If that does not suit you then you can contact Staff and wait in a queue for a reply.

  If you prefer to contact Staff then know there is no phone support but the support docs at http://support.wordpress.com are easy to find and there are links to them all over this site, for example, look at both the top and the bottom of this page.

  There is also a Help link on your Admin pages on the top right-hand corner.

  For all the support options when you have technical support issues
  see https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately. See here Live Chat Support https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com