Contacting WordPress support

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  roadkillged · Member · Nov 19, 2017 at 4:57 pm

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  Hi,

  Been browsing to WordPress for about an hour from now but I cant seem to find the Contact Support option.

  My friend’s website is offline at the moment, and can only be viewed by Google Cache, so I am wondering if I can reach out to WordPress support if they might know the root cause.

  My assumption was the website is hosted on WordPress.

  Any helping hand? Thanks!

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  staff-ozmodiar · Staff · Nov 19, 2017 at 9:43 pm

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  I can take a look into that for you. What is the URL of the site?

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  roadkillged · Member · Nov 20, 2017 at 7:33 am

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  https://elizaldetoday.com/

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  kokkieh · Staff · Nov 22, 2017 at 6:46 am

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  That domain expired on 14 November, and was removed from the owner’s account yesterday, so that domain is no longer active. We have sent the domain owner several notifications about this, but they might not have received them.

  Can you please ask your friend to reply to this thread while logged into the account they used to buy that domain, and we can still help them renew it. However, we need to get this sorted out as quickly as possible, as once the domain enters the redemption phase of expiration there are additional costs to get it back.

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  risingbuddha · Member · Nov 30, 2017 at 7:22 pm

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  I am having problems with the edit page loading per blog entry. help?

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  kokkieh · Staff · Dec 1, 2017 at 5:26 am

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  @risingbuddha, please don’t post into old threads created by other users on an unrelated topic. You’d have been helped much quicker had you started your own thread on this.

  We did have some problems with the editor loading blank a few hours ago, but that has since been fixed. Please clear your browser cache and try the editor again. If you sill need any help, you can start a new thread here:

  https://en.forums.wordpress.com/?new=1

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  roadkillged · Member · Dec 4, 2017 at 9:36 am

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  Hi rootjosh/kokkie,

  My apologies for the delayed response, there’s been a lot of discussion about this issue on our end, and the owner of the site has decided not to continue on the existing website as of now.

  To provide a bit background, the person/resource in charge of maintaining the website has left their group/company, hence there was no feedback from your notifications.

  So, now, they have decided to let the account be suspended, but they’re going to start with a new website with new contents.

  Thanks for accommodating my issue.

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  kokkieh · Staff · Dec 4, 2017 at 2:04 pm

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  @roadkillged, thanks for letting us know.

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  annajaya · Member · Dec 4, 2017 at 8:21 pm

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  How do I contact wordpress about my account?

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  kokkieh · Staff · Dec 5, 2017 at 7:04 am

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  @annajaya

  Please don’t post into threads started by other users.

  You can contact support at https://wordpress.com/help/contact

  or you can start your own forum thread via the link I posted in my earlier reply.

  Contact WordPress.com Support

  As the original issue in this thread has been resolved I’m closing it to further replies.