Contacting WordPress support privately

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  eduserv · Member · Jun 12, 2015 at 5:33 pm

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  Hi,

  As a business user, how do I contact WordPress privately with a support query?

  Thanks,

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 12, 2015 at 5:40 pm

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  All support docs are at http://support.wordpress.com
  Type help getting support into the searchbox and click
  https://en.support.wordpress.com/?s=help+getting+support
  Results https://en.support.wordpress.com/help-support-options/
  Note also https://en.support.wordpress.com/live-chat/

  There is no phone support. In addition to support options linked to above we can all email
  help@wordpress.com
  or
  support@wordpress.com
  but it takes longer if we do that.

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  fstat · Staff · Jun 12, 2015 at 5:44 pm

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  Through the contact form
  https://en.support.wordpress.com/contact/

  or

  If you have a Business upgrade, you can access live chat support from your blog’s Dashboard Monday through Friday, from 7:00am to 7:00pm Eastern time, or email our staff.

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  timethief · Member · Jun 12, 2015 at 5:47 pm

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  Thanks but I already answered that above.

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  philippehua · Member · Jul 18, 2015 at 6:17 pm

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  J’ai une somme de 100 dollars(le payement de la publicité) que j’aurais du recevoir sur mon compte Pay Pal et malheureusement ,je ne trouve pas cette somme sur mon compte ,a qui je peux m’adresser
  Merci

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  justjennifer · Member · Jul 18, 2015 at 6:56 pm

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  @philippehua – perhaps you would prefer to post in the French language forum here http://fr.forums.wordpress.com/