Cookie & Privacy Banner Widget

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  mc1a · Member · May 26, 2018 at 11:10 am

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  On my website https://musiciloveweb.wordpress.com/
  Cookie & Privacy Banner Widget does NOT close after you click close. Please help rectify. Many thanks
  Matteo

  The blog I need help with is: (visible only to logged in users)

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  mc1a · Member · May 26, 2018 at 3:27 pm

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  On my website https://musiciloveweb.wordpress.com/
  Cookie & Privacy Banner Widget does NOT close after you click close. Please help rectify. Many thanks
  Matteo

  The blog I need help with is https://musiciloveweb.wordpress.com/

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  kikiorleans · Member · May 26, 2018 at 3:35 pm

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  Same here, problem started on May 25 – I have 2 blogs that have a ‘landing page’ with a post overview and the widget closes there, but not if you click into a post. With the two other blogs without the ‘landing page’ the widgets won’t close either.

  The blogs are:
  dinnerfornone.wordpress.com
  kikiskuechenleben.wordpresscom – these are the two with the landing page
  kospics.wordpress.com
  throughalaywomanslens.wordpresscom

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  kikiorleans · Member · May 26, 2018 at 3:37 pm

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  Saw that there is already an open thread for this same topic here, sorry

  https://en.forums.wordpress.com/topic/cookie-banner-wont-go-away/

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  kokkieh · Staff · May 28, 2018 at 11:49 am

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  Hi there,

  This is a known issue: We already show the cookie banner on all free sites, and if you then add the widget as well, our system sees it as the banner being added twice, and that’s causing problems.

  For now the only way to make the banner correctly dismissible is to not add the widget as well, but we’re working on this and will update the thread @kikiorleans linked to above.

  
  @mc1a I don’t see the widget active on your site at the moment, and the banner also goes away as it should for me. Have you removed the widget since you posted here?

  
  @kikiorleans the reason you’d have this issue on posts but not on the front page could be explained if you had added the widget to the sidebar widget area – your theme on dinnerfornone does not display the sidebar on the front page, so the widget won’t be loaded on that page.

  But it appears that you’ve since removed the widget from your sites as well?

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  kikiorleans · Member · May 28, 2018 at 12:03 pm

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  @kokkieh – Yes, thank you, when I saw the other thread that said remove the widget I did that and all is well now.

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  supernovia · Staff · May 28, 2018 at 4:15 pm

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  If removing a duplicate widget doesn’t help, and you aren’t using a custom privacy policy or if that policy does mention our ads, then head on over to this thread and let us know:
  https://en.forums.wordpress.com/topic/cookie-banner-wont-go-away/

  I’ll go ahead and close this thread for now.

  Cheers, folks!