Corrupted theme
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Dear forum,
My twenty ten theme shows a broad black band underneath the header image, see printscreen.
Whatever I do, I can’t get rid of it.
On mobile devices the menu underneath the header image is invisible.
Hope someone can help me.
Thanks, Thea Derks
The blog I need help with is: (visible only to logged in users)
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Hi Thea –
Thanks for writing to us and for sharing that screen shot of your site. When I load the site and disable my ad blocker I can see that there’s an ad space there. If you disable your ad blocker you should see the site how visitors do.
Removing ads is affordable at $4/month as part of our personal hosting plan. This would also give you a custom domain to further your project’s SEO potential and reach.
Custom domain really augment the tools we have built in to WordPress.com to help you be successful online. Write back to me here with any other questions. Be well!
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Dear Zinnia, thanks for your reply, I don’t have an ad blocker. Up to a few weeks ago I never ever saw this broad black band, so what can cause it, I wonder?
Also, why are the pages of the menu not showing on mobile devices?
Thanks again for your help!Thea
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On mobile, the site menu is shown in tn the top left corner as a hamburger menu or three horizontal lines.
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Thanks, Frank, found the menu!
Do you also know why my theme suddenly shows this broad black band unaderneath?
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Hey there,
Do you also know why my theme suddenly shows this broad black band unaderneath?
This is an adspace to help fund the free website:
The ads are personalised to a viewers preferences.
I hope this helps.
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Dear Adam,
thanks so much for thesexplanation & screenshot! One question remains open: why did the black band only recently appear? I’ve had this blog for over 10 years….
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There have been changes made to the different ad options on our end, so I would guess that’s why you’re seeing this now, versus previous.
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I see an ad there eventually but there is a black band for perhaps ten seconds as the advert loads. I too have had a site here for a decade and have noticed bigger/more intrusive ads now appear on free sites. There is no such thing as a free lunch and we will have to live with the ads if we aren’t prepared to upgrade I’m afraid.
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Thanks! I suppose we’ll have to live with the ever more intruding ads, then.
However I did have a paid wordpress blog, but I encountered so many problems that I discontinued it.
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Hi there,
However I did have a paid wordpress blog, but I encountered so many problems that I discontinued it.
Sorry to hear that! I checked to see what the background was here but I noticed you do not have any upgrades under this account: https://wordpress.com/me/purchases/
Is this a site you had with another provider perhaps? I did not see any history of deleted sites under your account. We provide support for all site owners here in the community forums, but for our paid upgrades you have the added option of private email support (and chat support with our Premium Plan and higher) so you would have fast access to help with any issues that come up.
Hope that helps. Please let us know if you have any more questions.
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It’s a wp-site: https://klassiekvannu.wordpress.com/
I had the paid version
It was always causing trouble, so I reverted back to hte free version.
And then I found to my dismay that links to my posts went dead….
So I will never again try a paid version of wordprress, it caused a lot a stress.
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I see you haven’t renewed that domain and it is now in the redemption period. Did that address get many visitors? Did you give out that address to many people that might still try to access it?
I would be very worried if I had gone to the trouble of purchasing a domain associated with me and then not renewing. There is a high chance that someone else could buy that domain. People do this for a number of reasons. They might think the domain used to get visitors and using that address will give their site a head start. They might think they can buy the site and in the future resell it to the original owner for an inflated price. Or they may just fill the space with scams or pornography.
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Thanks for your comment, but asI wrote it was causing so much trouble that I went back to the free version. I think it’s bad service that the links to that blog are not redirected by WordPress. If I had known this before, I would never have opted for a paid service. I had hoped a paid blog would have better service, but this was a total desillusion, unfortunately.
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Hey there,
I just want to double check this:
I think it’s bad service that the links to that blog are not redirected by WordPress.
Are you saying that http://www.klassiekvannu.com/ did not redirect to https://klassiekvannu.wordpress.com/ (and vice versa), when the domain was purchased and active?
If yes, that should definitely not happen and has never done so… If it did, or you were experiencing that, I can hand on heart say, it doesn’t happen now, and we would look into something that.
Many thanks in advance!
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Hi Aleone,
Thanks for your reply. I simply mean that outside links referring to my blog klassiekvannu.com are not being re-directed to klassiekvannu.wordwpress.com
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Oh, I think I understand. Now that your subscription to klassiekvannu.com has expired, any outside references to that domain are no longer redirecting to klassiekvannu.wordwpress.com. Ideally, as you establish your site presence online with a custom domain, that domain will always be consistent and available to visitors. I agree it is disruptive whenever a domain is no longer available and does not redirect to the subdomain.
If you want, you can simply purchase the domain without the plan. The domain will not be the primary domain on your site, but klassiekvannu.com will redirect to klassiekvannu.wordwpress.com.
If this interests you, I’ll gladly send you a manual payment for the redemption fee and domain purchase. Otherwise, you can wait until redemption ends and consider purchasing the domain at $19, assuming it isn’t elsewhere.
Hope this helps. -
@theaderks I also wanted to chime in here to thank you for the extra info. I was not able to see payment history for klassiekvannu.com since it is under a different login, and not the account we are chatting with you under today.
I agree with my colleague that registering the domain (only) would allow there to be a redirect from klassiekvannu.com to klassiekvannu.wordpress.com. To explain the underlying issue, once a domain is cancelled we lose control of it (it’s returned to the registry and prepared for resale to the public) and we are not able to create redirections for domains when you are no longer the owner.
re-purchasing the domain again will allow redirects to function as expected.
Also wanted to note that the issue you had on your other account (404 pages when you try to preview your post) appears to have been fixed. Feel free to let us know if you still see that issue.
Thanks!
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Thanks for your explanations gentlemen! I assumed that the paid version would simply discard the WordPress extension and the adds. I understand now I was mistaken.
Would repurchasing the original name be a one-off, or a yearly recurring expense? I am not writing new posts at the moment.
Thanks Again For Your help
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