Cost and Extent of Services

  • Unknown's avatar

    I just want the support email address or a phone number to ask about prices and extent of services. I don’t want to pay up front until I know what it will cost me and how much support you can give me for the price.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    1. There is no phone support.
    2. What you ask about is already detailed in support docs.

  • Unknown's avatar

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.

    Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

    See here for details of all 3 plans http://store.wordpress.com/bundles/
    Premium Bundle – Direct Email Staff support
    Business Bundle – Live Chat support and Direct Email Staff support

    Note that none of the plans allow you to run advertising or to upload your own themes or plugins. WordPress.com blogs cannot be equipped for eCommerce transactions. If you need a site that requires a custom theme or plugins — e.g., if you want to be able to sell things directly from your site, or if you want to install discussion forums — a self-hosted WordPress site might be right for you.

    WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/

  • Unknown's avatar

    On the bottom of your Admin page you will find a link to the Learn WordPress.com blogging Tutorial prepared by Staff. http://learn.wordpress.com/

    The support documentation is all found at the Support link http://en.support.wordpress.com which is also on the bottom of your Admin page.

  • Unknown's avatar

    Thank you so much. I will check it out.

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