Cost to update Elementor Essential Add-Ons to 5.5.3?
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Hello, my site needs the Elementor Essential Add-Ons version 5.5.3. Is that free to me for my account type on WordPress?
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
The reason why I ask is because, lelandstoe.wordpress.com looks to be an empty site currently.
Many thanks in advance.
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Hello,
Thank you for helping me. My website is a WP-managed account. Here’s the URL:
https://portfolio1l.lelandstoe.com/
Best,
Lee
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While the website appears to work, I have been unable to open the WP dashboard for this site. When I try to open my dashboard, I receive a fatal error dialog.
Best,
Lee
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Hi there,
We can’t help directly because we don’t host portfolio1l.lelandstoe.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.
To clarify, we are a fully managed WordPress provider, which means that we use a custom server environment that is optimized for WordPress and provides built-in security, automatic updates to core software, robust backups, and in-house support from our WordPress.com Happiness Engineers. To offer this we use a customized version of WordPress (different from what you use at IONOS, for example) which is optimized for our infrastructure and offers the best performance possible.
Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue.
The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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