Costumer complaint
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Dear Sir or Madam at WordPress!
My name is Fredrik Sundqvist and I work for a Kenyan NGO by the name of Wayo Wayo Africa. We work with supporting youths in the slums of Kibera in Nairobi and we are a non-for profit organisation. We have a homepage provided by WordPress that we recently remade. We bought a premium account and a premium theme and where very happy about our “new” homepage. There were three reasons that we remade it: we wanted to have the domain wayowayo.org as our main domain, we wanted to have a professional looking homepage and we wanted to have a well working homepage that could help our organisation with funding and thus give us the opportunity to support more youths and in better ways.
However recently it stopped working, it seems that we have to update our DNS. It is less than 2 months ago we got the “new” homepage up and running and already we have this problem. As a paying costumer we expect a certain amount of service and this is well below what we expect from a company your size. For 99 $ the minimum amount of service we expect from you at WordPress is to make sure that the homepage works.
The result of this problem is that we as a non-for profit organisation working in the slums with youths have lost both income and credibility towards our supporters and sponsors. We are good paying customers and we are very disappointed in service you at WordPress have provided us with so far.
Regards Fredrik Sundqvist representative at Wayo Wayo Africa
The blog I need help with is: (visible only to logged in users)
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Hi! It looks like you have opened multiple requests for this issue. I responded back here:
https://en.forums.wordpress.com/topic/costumer-complaint?replies=7
I’ll be closing this thread to prevent confusion. Please direct all future correspondence to the thread above!
- The topic ‘Costumer complaint’ is closed to new replies.
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