Could not reach WordPress.org

  • Unknown's avatar
    matriaxamus · Member ·

    Hello! Would any one know what to do –

    “Communicating with the WordPress servers is used to check for new versions, and to both install and update WordPress core, themes or plugins.

    Error Your site is unable to reach WordPress.org at 198.143.164.251, and returned the error: cURL error 28: Connection timed out after 10001 milliseconds”

    Sites is super slow and payment gateway is not responding.

    Thanks Folke

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    I’ve checked it, and the site otherloops.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.

    You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/

    Your site is hosted with One.com. You need to contact them to get assistance with this site.

    If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 

    Hope this helps!

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