could solve all issues in 15 min

  • Unknown's avatar
    sakuratouch · Member ·

    I am encouraged to reach out with the photo of friendly smiles and a tag line: ‘need help, contact us’

    but there is not ‘us’ to contact. I have ben dealing with billing fraud for 3 months and I have all of my bank accounts closed down several times since October. Personal and Business.

    I could solve all my issues in 15 minutes and make sure you’re getting paid. You deserve to get paid. Except – I am closing down my bank – again. I have more banking fee’s to deal with.

    Why?

    Because the wrong bank account with charged without notice. I have spent the past few days trying to get ahold of anyone. All I am getting is empty – pointless response followed with, ‘we see you disputed your charge so we are closing your web site for 80 days to ‘review’ your account.’

    Thats the biggest F – U to your consumer. Close the web site. Its ok.

    But, seriously – I probable would have kept paying you guys if I could of talked to someone for 15 minutes to follow up on all of the charges.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    When you start a dispute, your account gets locked and you prevent wordpress.com to deal with your problem as they have to wait for the results of the dispute you started.

  • Unknown's avatar
    dragstor · Member ·

    Hey, @sakuratouch! 👋🏻

    As @staartmees pointed out, a charge dispute is not the proper way to get a refund. This starts a series of processes that result in all your disputed charges being put “on hold” or canceled until the issue is resolved.

    I suggest referring to the chargeback guide to learn more about the process:

    WP
    Payment Methods on WordPress.com » Chargebacks and Disputes
    in WordPress.com Support
    2 min read
    This guide explains chargebacks, disputing payments, and getting a refund. Getting a Refund WordPress.com is happy to issue refunds in the first 14 days after purchase for annual, two-year, and three-year plans, and 7 days for monthly plans, except domains, which must be canceled within 96 hours due to their unique registration process. Disputing the payment does not result in an imme

    You had a Premium plan for your site, which allows you to access Live Chat 24/5 (Monday to Friday), so you should’ve contacted us this way:

    WP
    Contact WordPress.com Support » Live Chat Support
    in WordPress.com Support
    3 min read
    Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the qu

    Nevertheless, as the dispute seems to be resolved, and I see that you have some email threads already active with our Billing team, I suggest relying on only one communication channel to prevent miscommunication.

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