Couldn't prevent auto charging

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  karimhmoud · Member · May 9, 2017 at 7:47 am

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  I was trying to cancel my subscription and not get charged but I couldn’t. I want the transaction to be reversed and I want to delete my entire WordPress account

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 9, 2017 at 9:54 am

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  Hello @karimhmoud
  re: Turn Off Auto Renew

  You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

  re: Cancel Plan

  You can cancel your plan via Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan, and be sure to check your email for a link to confirm your cancellation.

  Both the above statements stated here: https://en.support.wordpress.com/faq-renewing-and-canceling/

  re: Refunds
  WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

  You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

  NOTE:

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

  As stated here: https://en.support.wordpress.com/refunds/

  re: Deleting Accounts
  WordPress.COM accounts cannot be deleted permanently once created.

  But if you still wish to deactivate your account and leave WordPress, you can follow the instructions given here: https://en.support.wordpress.com/deleting-accounts/

  IMPORTANT NOTE:
  Even if you deactivate your account your username is not removed from the database, so that it’s not available to any other users when they are registering for a new account. This is done to keep you from being impersonated by anyone else.

  Hope this helps.

  If it doesn’t and you want to reach someone from the staff then please tag this question with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

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  Thanks! 🙂