Couldn’t set up store

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  alazutin · Member · Apr 4, 2022 at 1:58 pm

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  Greeted with a message ‘we’ve hit a snag’…

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  jamkmak · Member · Apr 4, 2022 at 2:16 pm

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  Hi there!

  Looks like you are currently using a WordPress Free plan. If you are looking to set up a store using WooCommerce, you will need to upgrade to a WordPress.com Pro plan in order to install the WooCommerce plugin.

  You can see a comparison between the Free and Pro plans here: https://wordpress.com/pricing/

  Once you’ve upgraded to a Pro plan, this article can help you get started and build your store with WooCommerce:

  The Fastest Way to Add an eCommerce Store to Your Existing WordPress Website

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  kokkieh · Staff · Apr 5, 2022 at 12:40 pm

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  Hi there,

  There’s currently a bug if you try to set up WooCommerce via the Install WooCommerce nudge if you’re still on the free plan. Our developers are working on this, but meanwhile you can still install WooCommerce by upgrading first:

  Using WooCommerce requires our Pro plan, so please go to Upgrade ->Plans and add the plan there. Then go to Plugins ->Add new and install WooCommerce from there instead. Once you activate WooCommerce it will take you through the regular setup wizard instead.

  Once you have the Pro plan, you can reach live chat support at https://wordpress.com/help/contact if you run into any further trouble with this.

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  kokkieh · Staff · Apr 8, 2022 at 5:53 am

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  Hi there,

  The issue with setting up a store should be fixed now, if you want to try again. But please let us know if you still run into any issues.