coupon expired?

  • Unknown's avatar

    I received a coupon a while back after being notified of a security issue, which I held onto until I was ready to buy a domain. Now that that time’s come, the coupon seems to have expired, though there was no mention of that in the email, which is a bit of a letdown. Any help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  • Unknown's avatar

    I don’t show any records of transactions under your user account. Do you know which site this notification was issued?

  • Unknown's avatar

    I haven’t made any transactions since the coupon was denied. The text of the email, from 8/2011, is as follows:

    Hello zackranieri,

    We recently found and fixed a mistake that we’d like to tell you about. Passwords on WordPress.com are saved in a way that makes them extremely secure, such that even our own employees are unable to see your actual password – the one you enter to login to your WordPress.com account. However, between July 2007 and April 2008, and September 2010 and July 2011, a mistake in one of our systems used to find and correct bugs on WordPress.com accidentally logged some users’ passwords in a less secure format during registration.

    We’ve updated our systems to prevent passwords from being logged this way in the future, so this will not happen again. We don’t have any evidence that this data has been accessed maliciously or misused, but to be on the safe side we are resetting your password since your account is among those affected.

    If the password you used when you registered on WordPress.com was one you use elsewhere, you should change it there, too. In the future, remember that it’s good practice to always use unique passwords for different services.

    We are terribly sorry about this mistake. No one likes having to create new passwords and we’d like to include a 15% off coupon to say we’re sorry. The coupon can be used for a custom domain, a design upgrade, VideoPress, or a storage space increase. Just use the code below on any of the upgrades on the WordPress.com Store:

    [Staff edit – redacted code]

    If you have any questions, please reply to this email and one of our Happiness Engineers will get back to you as soon as possible.

    Thank you,
    The WordPress.com Team

  • Unknown's avatar

    @zackranieri – I sent you a separate email as this involves your account information. Let me know if you didn’t receive the email.

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