Cpanel/SFTP

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  angsagina · Member · Jun 21, 2018 at 8:29 pm

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  Hi WordPress, I purchase the plugin Realtyna and in the process of transfer to WordPress and they ask for Cpanel/SFTP. How can I obtain that? Please kindly advice. Thank you.

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  mkb11 · Member · Jun 21, 2018 at 9:20 pm

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  Hi angsagina.

  We do not offer FTP access on WordPress.com, and you cannot upload files directly to our servers. Everything is managed through the dashboard.

  https://en.support.wordpress.com/ftp-access/

  If you can provide us with your website URL starting with https:// we will be able to assess you better.

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  angsagina · Member · Jun 21, 2018 at 9:45 pm

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  Hi mkb11,
  Thank you so much for your help and reply. My website is http://www.greaterbostonhouse.com , I have the purchase the plugin with Realtyna, they are setting up the information and now they ask me for ftp and cpanel and inform me that I can obtain from web provider.
  Please let me know if this information help? I have very limited knowledge of website building… ( it’s not easy ) :(
  Thank you very much !!

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  timethief · Member · Jun 21, 2018 at 9:47 pm

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  That site is hosted on wordppress.com servers.

  This is the support forum for those who have the wordpress.COM free plan. Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  All sites with upgraded plans like yours include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  Have you tried using live chat support?
  https://en.support.wordpress.com/live-chat/

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  timethief · Member · Jun 21, 2018 at 9:48 pm

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  P.S. I also tagged this thread with modlook for a Staff follow-up. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · Jun 22, 2018 at 6:42 am

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  Hi there,

  Your account is not the owner of that site – you are not even a user on that site.

  For help with that site, please log in as the account you used to purchase the WordPress.com Business Plan, and then use the contact link that @timethief provided above.

  But we do not provide FTP access on WordPress.com for any plan. The only way to install a plugin on WordPress.com sites is to upload a zipped plugin folder on the Add Plugins screen in either My Sites or WP-Admin, and it is not possible to change your site’s source code files, period.

  If this plugin cannot be added in any other way except via FTP, you won’t be able to use it on WordPress.com. In that case, please contact live chat support via the correct account to discuss your options regarding getting a refund and migrating to a self-hosted installation instead.