Creating & Managing Menus Help Please

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  christypook · Member · Mar 27, 2013 at 5:05 pm

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  When I go to appearance, then to menus, my page is grayed out and I cannot enter anything.
  What would be the reason for that and how do I fix it?
  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 27, 2013 at 5:07 pm

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  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  christypook · Member · Mar 27, 2013 at 5:15 pm

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  I tried all of the above. My browser is Google Chrome Version 26.0.1410.43 m. I don’t have this issue with WordPress.org. It’s only happening in WordPress.com.

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  timethief · Member · Mar 27, 2013 at 5:21 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  staff-blorbo · Staff · Mar 27, 2013 at 6:02 pm

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  Chrome 26 is a beta release, which could be the problem. With you mind checking in a different browser, like Firefox or IE 9 or 10?

  http://browsehappy.com/

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  christypook · Member · Mar 27, 2013 at 6:19 pm

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  I still have the same problem with IE 10. Also, I cannot see Theme Locations.

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  staff-blorbo · Staff · Mar 27, 2013 at 6:25 pm

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  Oh, I’m sorry for not noticing this sooner. You have to create a menu first before the options are available.

  At Appearance -> Menus in your blog’s Dashboard, enter a Menu Name and click Create Menu.

  Please see this for more info: http://en.support.wordpress.com/menus/