Credentials
-
My website was created by a third party, YAC, now Marketgrid. They have been non-responsive that several of their dashboard features are no longer working and I cannot interact with my customers. I need the ability to migrate this site to a new hosting service.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
That can be a tricky situation. Could you send a link to the site so we can determine whether it’s hosted here with us?
If it is, and if you are paying us directly for it, these recovery methods may work:
https://wordpress.com/support/account-recovery/#account-recovery-formIf it is not hosted with us, you’d want to contact your host directly, and ask for help with this:
https://wordpress.org/support/article/resetting-your-password/Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
https://get.wp.com
- The topic ‘Credentials’ is closed to new replies.
WordPress.com Forums 