Credit

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  jesusandchrist · Member · Mar 3, 2017 at 4:09 am

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  Hello,

  I previously had a domain that I unfortunately allowed to expire.

  I tried to pay for an additional year, but ‘somehow’ <blush> thought the fee was only $17 for the year, and so paid such. I later found that my payment was insufficient, but was unable to pay the additional monies in order to proceed. So, I contacted one of your associates, and it was explained to me that I would have a $17 credit whenever I was prepared to renew my domain subscription.

  I attempted to do so this evening; and initially, I saw the $17 identified as a credit, but when I began the process to pay the balance, the $17 credit disappeared, and it reverted back to the full amount?

  Could you please check to see what is happening here? Much appreciated :)

  Cheers,
  Jay

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Mar 3, 2017 at 2:20 pm

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  HI there,

  I can see the credits were deducted from your account, but I can’t see a reason why, so I’ve added them to your account again.

  If you try to purchase an upgrade again, the $17 should be deducted from the total cost of the upgrade you buy. Let me know if you need any more help.