Credit card billed, but no idea for what site or what account

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  snooptodd00 · Member · Sep 5, 2017 at 8:45 pm

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  I haven’t used WordPress for some time, and I just got an annual bill that I’d like to get sorted out. I don’t use this account and have no idea what the login is for the account that got billed. Can someone contact me so I can get this sorted out? My e-mail with this account is one I can check. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 5, 2017 at 8:55 pm

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  To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

  How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Have you tried using this resource?
  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Sep 5, 2017 at 10:35 pm

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  Hi @snooptodd00, I don’t see charges on this account, but the safest and fastest way to find the account that was charged is through https://wpchrg.wordpress.com/ , as @timethief mentioned. Have you tried that yet?

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  snooptodd00 · Member · Sep 6, 2017 at 4:28 pm

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  Hmm … I just tried that and got an “oh no something doesn’t seem quite right” error message.

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  supernovia · Staff · Sep 7, 2017 at 11:23 pm

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  Hmm, a generic error. Can you double check the date to be sure it’s in the right format? You should be filling in the name, date of charge (MM/DD/YYYY), last four of the card number, and the amount.

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  snooptodd00 · Member · Sep 8, 2017 at 2:51 pm

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  Yeah, date format was entered correctly and I tried several days prior and after the date of the charge as well. Is there a number that I call to try to sort this out? I’m not great and going back and forth on forums.

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  supernovia · Staff · Sep 8, 2017 at 3:58 pm

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  @snooptodd00 no number (we’re distributed), but I will send you an email. Talk to you soon.