Credit card charge

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  ozdoublelife · Member · Mar 28, 2023 at 5:16 pm

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  Hi WP team, why is there a pending charge on my credit card when I have no active subscriptions? Please advise so that I can get this resolved and monies refunded/canceled. As appears on my bank statement: [redacted]

  Thank you in advance!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 28, 2023 at 5:39 pm

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  You can check this yourself at https://wpchrg.wordpress.com/

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  staff-totoro · Staff · Mar 28, 2023 at 10:40 pm

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  Hi there,

  I do not see any upgrades under your @ozdoublelife WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  We are not able to help with account issues like this since it can involve sharing private info (to verify ownership) that is best not posted in this public venue. But I can confirm that mypartyinabox.online is registered at WordPress.com but is under a different account and not your @ozdoublelife login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your purchases. Thanks!

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  ozdoublelife · Member · Mar 29, 2023 at 12:03 am

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  @staff-totoro You rock!!!! Found the associated charges. :)