Credit Card Charged but registration not extended

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  tombodger · Member · Dec 25, 2012 at 2:57 am

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  How can I contact support directly? I just entered my credit card details and bought a year’s extension to my domain upgrade, mapping and private registration, however the card has been charged, I have a receipt email, but my dashboard still shows my upgrades expiring in 4 days.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Dec 25, 2012 at 3:27 am

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  I have flagged the thread for staff attention.

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  kathrynwp · Staff · Dec 27, 2012 at 6:33 pm

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  Hi there – your domain sydneyfoodstar.com looks like it was properly renewed and I see this message under Store > My Upgrades:

  “This upgrade will expire in 12 months on December 30, 2013”

  Are you seeing something different or perhaps there another site you’re referring to?

  Thanks for letting me know so we can investigate.

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  tombodger · Member · Dec 27, 2012 at 6:42 pm

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  Hello, thanks – yes it seems to have sorted itself out, even last night it said 2012, but now it says 2013. Thanks for your help.

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  kathrynwp · Staff · Dec 27, 2012 at 6:50 pm

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  Glad to hear it. Just let us know if you need further help.