Credit card charged twice

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  montgomeryburnz · Member · Feb 19, 2013 at 3:17 am

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  Hi,

  I renewed my domain today and when I tried to pay, it said that I had an error 1001. When I checked my bank account, it had charged me twice when I only clicked the pay button once and that error 1001 thing popped up. I need to know how to get my money back! This is not cool and I am very upset because it was a WordPress error and not my fault! Someone please help.

  Thanks,
  Xavier Montgomery

  The blog I need help with is: (visible only to logged in users)

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  montgomeryburnz · Member · Feb 19, 2013 at 5:20 pm

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  This slow response to my problem is really unprofessional…

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  timethief · Member · Feb 19, 2013 at 5:23 pm

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  This is a peer support forum where Volunteers answer questions and tag threads for Staff attention when they cannot assist. Volunteers can’t help with financial issues. If you wish to contact Staff about the charges you see on your statement, at > Dashboard > Store > Billing History please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  montgomeryburnz · Member · Feb 19, 2013 at 5:29 pm

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  Thank you

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  timethief · Member · Feb 19, 2013 at 5:30 pm

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  You’re welcome.

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  jenia · Member · Feb 21, 2013 at 3:18 pm

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  Hi Xavier, the duplicate charged has been refunded and I emailed you the confirmation number. Please reply to my email if you have any more questions or concerns, and apologies for the inconvenience!