CREDIT CARD charged without my authorization ! URGENT
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Hello..the 23 th september 2014 i have been charged 122.22 canadian dollars on my credit card . I did NOT renew the service and they charged anyways. And i did not received an email saying i will be charged etc…
I want a refund as soon as possible..i need my credit card money cause i am moving in the city !! Now you are putting me in bad situation… I am very unhappy about how you used my credit card number without autorisation. After refund i will certainly delete my wordpress account!!
The blog I need help with is: (visible only to logged in users)
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Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.To disable autorenew, provided you are logged in under the exact same username account that registered the blog and purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.
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I don’t see any evidence of any upgrades on this site http://missravencat.wordpress.com/
Please provide the URL for the exact blog in question in the form of an active link starting with http://
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My blog is http://missravencat.wordpress.com/
and i have no trace on the site history that i bought an upgrade.. i started that blog the 10th of september 2014 and in the paiement section it says 0.00 I was not supposed to be charged premium.
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i had signed up for a free trial of our WordPress.com Premium bundle. But i canceled the renewel long time ago…i did not want the premium to be charged after the free trial…i dont understand why my credit card was used. And how can i erase my credit card number from your data base…im really concerned about the safety now.
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i had signed up for a free trial of our WordPress.com Premium bundle
missravencat https://en.forums.wordpress.com/profile/missravencat
Member Since September 10, 2014 (2 weeks)From Details and Terms:
You can try any participating upgrade for a 14-day trial period, at no charge.
You will be asked to provide payment information when starting the trial, but you will not be charged until the 14-day trial period is up. If you cancel before the period is up, you will not be charged at all.
We will send you an email reminder one day before you will be charged.
You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store → My Upgrades and Store → Billing History.
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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i am log in as an admin on my blog…and under boutique (store) and Mes paiements ( billiing history) i still only see the 10th september 2014 at 0.00 .
I had stop the renewel of the free premium upgrade before the trial period was up…this i do remember……but i still got charged 122.22 dollars the 24th september.
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Please be patient while waiting for Staff to respond after they respond to threads tagged for their attention before this one was tagged.
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Hi there,
The charge was voided and did not get processed. At most it should have been a pending transaction. It should disappear if not already. Let me know if that is not the case!
Thank you.
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Hi @ambamile,
I just checked and I only see one charge on your account for $13. Is this the charge you’re seeing doubled?
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