Credit Card Declined on upgrade

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  bearimage · Member · Nov 23, 2018 at 3:46 am

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  Hello,

  I signed up to wordpress and I’m trying to upgrade so I can use my own domain. When I entered my credit card info,it is getting declined. I noticed my account is showing Canadian dollars but I am in the US and am trying to upgrade with a US credit card. Is that the reason for my card not working? If so, can you update my account to be in US dollars?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  neelgajjar · Member · Nov 23, 2018 at 4:25 am

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  Hi there,

  Currency can be changed by staff only. modlook tag has already been added in sidebar for staff assistance.
  Staff will soon get to this thread and resolve the issue for you.

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  fstat · Staff · Nov 23, 2018 at 7:48 am

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  Hi there,

  Sometimes your bank may block the transaction, even if your card works for other purchases. Please contact your bank to confirm that they are not blocking transactions from WordPress.com.

  Also, I have changed your account’s currency to USD.