Credit card info

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  mondestef · Member · Nov 28, 2013 at 11:50 pm

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  I have a message in my dashboard for update my credit card info. I receive a new card with a new expiration date. I don’t have update credit card link. I have only a Add credit card link.
  When entering info, then I click on Update credit card info and I have an error message that you can authorize credit card info. Can you help me?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 29, 2013 at 12:17 am

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  Hi Stephan,
  I think you are going to require Staff help with this so I’ll tag the thread for their attention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  timethief · Member · Nov 29, 2013 at 12:21 am

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  Note: Just in case you are not logging in under the correct account, note that the sole owner of any blog is the person with the username account who registered the blog, who is the original Admin of the blog, and who usually purchases the upgrades for the blog. Normally if you are logged in as Admin under the exact same username account that purchased upgrades for it then you can update credit card information at > Dashboard > Store > My Upgrades.
  More information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

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  mondestef · Member · Nov 29, 2013 at 12:32 am

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  Just for info, i’m the admin of my blog.
  The problem is not on this way.

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  kardotim · Member · Nov 29, 2013 at 1:25 am

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  I’ve just made some changes, could you please give it another try?

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  mondestef · Member · Nov 29, 2013 at 1:54 am

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  Ok! I just tested it and we have an error again but the message change.
  Now the message is: An unknown error occurred. Please reload and try again.

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  kardotim · Member · Nov 29, 2013 at 3:33 am

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  Can you please try clearing out your browser cache? or try in a different browser? for example Firefox or Google Chrome.

  Thank you!

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  kardotim · Member · Nov 29, 2013 at 3:37 am

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  The transaction has been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:

  * Credit Card hasn’t been activated yet
  * Closed credit card account
  * Account is over the limit
  * Account is past due
  * Automated fraud alert

  The last reason above, an automated fraud prevention block, is the most common. Usually you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.

  Can you please get in touch with the bank and then try your payment again?

  Looking forward to your reply.

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  mondestef · Member · Nov 29, 2013 at 12:01 pm

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  Ok! I made the verification with my banks. Thanks.