Credit Card information update for annual renewal

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  info7bbd9afebc2 · Member · Mar 19, 2020 at 12:14 pm

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  We receive an email asking for updating credit card information for the annual renewal. Information is updated now. Could you please confirm.?

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  staff-doublebassd · Staff · Mar 19, 2020 at 2:03 pm

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  Hi there,

  What WordPress.com account is this in reference to. The account you are contacting us from has no history of purchases or a credit card connected to it.

  Please post in this thread under the account where you updated your credit card information, andI’ll be happy to assist.

  Thanks,

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  info7bbd9afebc2 · Member · Mar 19, 2020 at 2:08 pm

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  There is any account under: (email visible only to moderators and staff)

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  staff-mckluskey · Staff · Mar 19, 2020 at 3:35 pm

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  Thanks for the details.
  It seems like the domain was renewed properly but the plan hasn’t.
  You’ll want to use that email address to log in to the correct account and renew the plan manually from https://wordpress.com/me/purchases/