credit card is not processing

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  mrsmeaderocks · Member · Oct 8, 2015 at 4:51 pm

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  I am trying to renew my blog by paying the $99 yearly fee via credit card. (My site is currently down, as I never received notice of the upcoming renewal/payment needed from WordPress.) I have entered my credit card information, but I have received the error message of ‘are you sure you want to do that’ and my credit card number disappears. I have checked my ‘billing history’ and there are not records of my credit card being processes. Please help. I am looking for a phone number to call!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 8, 2015 at 5:02 pm

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  You must be logged in under the exact same username account that registered the blog and who is Admin of the blog to purchase and/or renew upgrades for the blog. If you’d like your upgrade to renew automatically each year, you can Enable Auto Renew.

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Your Billing History is at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  shawnajroberts · Member · Oct 9, 2015 at 10:58 pm

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  Hi there!

  timethief is correct here. The upgrades on this site are not associated with your account. You’ll need to log into the account that originally made the purchase in order to renew them.

  Let me know if I can help further!