Credit Card not connecting to Store

  • Unknown's avatar
    jacqbsn · Member ·

    I’m trying to print my shipping labels from woo commerce. My card is uploaded to my account, but when I am in the order at the payment step, it is telling me I need to add a card…even though it’s already added. This is a HUGE issue and very inconvenient that it’s not connecting and prohibiting business from normal operations.

    I don’t have a site linked to this WordPress.com account

  • staff-95percentghost · Staff ·

    Hi there, I understand you need help with the WooCommerce plugin and your shipping labels, but have landed on the support forum for WordPress.com sites instead.

    Since this forum is oriented towards sites that are hosted here on WordPress.com, we’re not your best point of contact. The good news is that help is available by contacting WooCommerce on this page:
    https://woocommerce.com/contact-us/

    The WooCommerce themselves are in the best position to assist – I’d suggest choosing “I need help with my account or with a product I purchased on WooCommerce.com.” and then “Need something else? Contact us!” so you can give them all the details. Hope this helps point you in the right direction!

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