Credit card number form not showing up for all items

  • Unknown's avatar
    lakinsgorgescheese · Member ·

    I have been using Stripe with my WooCommerce store for a year. There are about 25 items in the store. Suddenly, for several items, not all, if you select ‘pay by credit card’ it does not give the customer the area to type in the credit card number and then says the order was placed.

    If I look in WooCommerce, it shows that a transaction occurred and that it was cancelled. I recreated the process myself – it is not user error.

    Again, this does not happen for the items in the store.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    You have posted in the support forums for free sites hosted on WordPress.com. We are not able to help here with sites using the open source WordPress software found on WordPress.org, or with specific plugins for that software, like WooCommerce.

    If you own paid WooCommerce extensions you can reach them via live chat or email at https://woocommerce.com/contact-us/

    Otherwise you can find the WooCommerce plugin support forums here:

    https://wordpress.org/support/plugin/woocommerce

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