Credit card on auto renewal has expired and I'm unable to access info to change.

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  susanaronsonnussbaum · Member · Jun 26, 2015 at 5:06 pm

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  Received email saying that my credit card for premium renewal has expired and that if I don’t update with a new credit card by August, I will lose my premium status. (the $99.00 year fee). I am unable to access page that allows you to put in new credit card. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 26, 2015 at 5:13 pm

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  Hello there,
  The sole owner of any blog is the person with the username account who registered the blog, who is the original Admin of the blog, and who purchased the upgrades for the blog. That blog owner can login and update credit card information at > Dashboard > Store > My Upgrades.
  See:
  http://en.support.wordpress.com/change-credit-card-details/

  View Your Billing History

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  timethief · Member · Jun 26, 2015 at 5:15 pm

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  P.S. I tagged this thread for a Staff follow-up to make sure you succeed. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Jun 29, 2015 at 12:13 pm

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  Hi there,

  The Premium plan was purchased by a different WordPress.com account (the other administrator user on the site), so you’ll need to log in to that account or ask the owner of that account to log in and update the credit card details on the My Upgrades page from that account.

  It looks like you already logged in to that account to take care of that, but please let me know if you have any questions or concerns.