credit card payment for upgrade – confusing interface

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  ardentperf · Member · Oct 31, 2014 at 2:15 pm

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  just a note that there’s a problem with the user interface on page where I renewed my custom domain upgrade.

  i recently moved, and the auto-renew failed. so i “updated my credit card” with the new zip code. then i re-enabled auto-renew.

  after that, i decided to click the “renew now” button – just to make sure the new saved credit card info would work. i was then presented with two existing credit card entries. presumably, the one i just entered and the old one that failed. unfortunately, your website doesn’t give any way for me to know which of these two entries was the new valid one and which was the old invalid one. luckily, i guessed right and my payment went through. but i think the interface is confusing – you should either show the zip code or somehow otherwise indicate an old/invalid entry. having me choose between two identical entries is not helpful…

  thanks!

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Oct 31, 2014 at 3:55 pm

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  Hi there,

  Thanks for the feedback, and I’m sorry for the confusing interface there! Our team is looking into how we can improve how saved credit card information is displayed, and I’ll pass along your comments so they can keep that in mind.

  Please let me know if I can do anything more to help!