Credit Card Problem

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  tobiasbrunnerski · Member · Dec 29, 2015 at 12:28 pm

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  Hi, I’m trying to renew my premium subscription but it says ‘This transaction cannot be processed due to an unsupported currency.’ What to do?

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  staff-doublebassd · Staff · Dec 30, 2015 at 4:27 am

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  Hi there,

  Is the card you using an Amex? We’ve recently encountered problems when a user is paying with AMEX cards in a non USD currency. If you are using an Amex, trying a different card should work, or I can change the currency to USD for you – but let me know if that is not the case.

  Thanks!

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  tobiasbrunnerski · Member · Dec 30, 2015 at 8:32 am

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  Hei Darnell,
  Exactly, that’s the issue, how can i change the currency?

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  staff-doublebassd · Staff · Dec 30, 2015 at 9:48 am

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  I just done it for you! =) You should now be able to use your AMEX. Let me know if you have any further trouble.

  Thanks!