Credit Card Problem on WordPress end

nytaxatty2 · Member · Mar 1, 2011 at 1:28 pm
Copy link

Add topic to favorites
I have tried on multiple occasions to enter my credit card information to renew several subscriptions. I get an immediate “unauthorized” response. I phoned American Express and no authorizations were made. There is something wrong with your system. Please contact me with a method that you can enter my credit card information manually since your automatic system is not working. I can be contacted at (email visible only to moderators and staff)

Thank you.

David L. Silverman

The blog I need help with is: (visible only to logged in users)
hewsut · Member · Mar 1, 2011 at 1:43 pm
Copy link
Hi David,

We don’t have any other reports similar to yours at the moment. Do you have another card you could test with? Does the same thing happen with it?
nytaxatty2 · Member · Mar 1, 2011 at 1:46 pm
Copy link
Yes, I have tried another valid MasterCard, and I get an instant “unauthorized” response. Please permit me to give WordPress the information manually.
nytaxatty2 · Member · Mar 1, 2011 at 1:48 pm
Copy link
There is nothing wrong with my card. I used it a few minutes ago at Dunkin Donuts to get coffee. I called American Express and they had a record of that purchase, but did not have any authorization request from WordPress. The problem appears to be on your end.
nytaxatty2 · Member · Mar 1, 2011 at 1:49 pm
Copy link
Can I email someone at WordPress my Amex information so that you can enter it manually?
hewsut · Member · Mar 1, 2011 at 2:15 pm
Copy link
No, don’t email us your credit card information. That is not secure and we are not able to manually process it.

Please contact us directly in support so we may further assist you:
http://en.support.wordpress.com/contact/

If you would–link this thread in your submission.
nytaxatty2 · Member · Mar 1, 2011 at 2:15 pm
Copy link
Dear Sir:

I meant no offense in posting again. I apologize.

I have been trying for two days to get this problem resolved.

You have not responded to my follow up inquiry and I have
no recourse.
nytaxatty2 · Member · Mar 1, 2011 at 2:17 pm
Copy link
Thank you
nytaxatty2 · Member · Mar 1, 2011 at 2:21 pm
Copy link
I do not really know how to link a thread to my submission
nytaxatty2 · Member · Mar 1, 2011 at 2:28 pm
Copy link
I figured out how to send the link. Thank you Sir for your help, and again I apologize for my earlier breach of etiquette by reposting. I am quite frustrated at having to spend hours resolving this.
hewsut · Member · Mar 1, 2011 at 2:36 pm
Copy link
No worries, no offense taken. :) We’ll get back to you via your ticket (email) shortly.
nytaxatty2 · Member · Mar 1, 2011 at 2:38 pm
Copy link
Thank you so much.
nytaxatty2 · Member · Mar 1, 2011 at 3:09 pm
Copy link
Is there any phone number that I can call to get the problem with my credit card not being authorized resolved?
raincoaster · Member · Mar 1, 2011 at 3:17 pm
Copy link
No, Automattic has no phone number.
nytaxatty2 · Member · Mar 1, 2011 at 3:19 pm
Copy link
Then how can I get a problem resolved? There is a problem with the credit card
authorization entry field with WordPress. I am at an absolute loss as to how I
can supply WordPress with my credit card information. Any ideas?
nytaxatty2 · Member · Mar 1, 2011 at 4:15 pm
Copy link
Raincoaster,

I have tried for four hours to contact member support via email, with no success.
There is a problem on the WordPress end accepting my credit card. Is there
any way that you could bring the problem to the attention of someone at WordPress who could assist me?

Thank you.
staff-blorbo · Staff · Mar 1, 2011 at 6:58 pm
Copy link
Have you contacted us via http://en.support.wordpress.com/contact/ yet?

If so, please continue to work with us over there.

The public forum really isn’t the best place to discuss transaction issues.

No items found.