Credit Card Purchase error

• 

  butterflysalttitan2233 · Member · Oct 7, 2022 at 2:03 am

  • Copy link
  • Add topic to favorites

  When a potential customer tries to purchase a course through my site, they are met with the message ‘Cannot charge a customer that has no active card. Please try again later.’ They tried multiple cards and it did not work.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  helper-heroponriki · Member · Oct 7, 2022 at 1:01 pm

  • Copy link

  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!