Critial error issues

  • Unknown's avatar
    theramones07 · Member ·

    We are having an issue with our website. We use Turbo wordpress theme, with R&B booking plugin installed. All has been working perfectly for the first few days of going live – until yesterday.

    We are using the jetpack plug-in. When we tried to activate it to give us stats + boost – it bugged out the CMS and we restored site back to previous version where it was working.

    When clicking on vehicle rental or gear rental product pages – it comes up with critial error. Meaning the entire purpose and functionality doesn’t work.

    ​We have restored the site to when we knew it was working.
    Have issues like this occurred before and do you have any solutions as the website was working fine otherwise?

    Problem 2:

    We don’t have all the options in the ‘types of templates’.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thomasbaum572 · Member ·

    It sounds like a compatibility issue between Jetpack and either your theme (Turbo) or the R&B Booking plugin. Here are some steps to troubleshoot:

    1. Check PHP Version: Ensure your hosting server is running a supported PHP version (7.4 or higher).
    2. Debug Critical Errors: Enable WordPress debug mode by adding define('WP_DEBUG', true); in your wp-config.php file. This will help identify the source of the critical error.
    3. Plugin Conflict Test: Temporarily deactivate all plugins except Jetpack, then reactivate them one by one to pinpoint conflicts.
    4. Jetpack Modules: If stats and boost are the only features you need, try activating only those modules in Jetpack to avoid unnecessary conflicts.
    5. Template Options Issue: Check if the theme or plugin documentation specifies required configurations for templates. Missing options might indicate a setup issue or incomplete installation.

    If these steps don’t resolve the issue, consider reaching out to the Turbo theme or R&B plugin support teams for further assistance.

  • Unknown's avatar
    theramones07 · Member ·

    Appreciate you taking the time to answer and provide advice.

    By deactivating plugins and reactivating, does or can this affect the site at all?

    Would elementor have any part to play by any chance?

    And would it break all of a sudden after changing no settings in R&B. Now at the moment 1 product page works and the rest not. critial error

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