Critical error

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  alasidadmin · Member · Aug 12, 2022 at 1:46 pm

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  When I try to login to WordPress for our website I get an error message saying ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ I get the email but it doesn’t tell me how to get past the error message. It’s urgent that I update one of our pages on the site. How do I login or correct the error?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Aug 12, 2022 at 1:50 pm

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  Hi there,

  What is the URL for the site you’re referring to?

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

  Thank You! :)

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  alasidadmin · Member · Aug 12, 2022 at 1:59 pm

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  The URL is https://aldesign.online.

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  supernovia · Staff · Aug 12, 2022 at 7:12 pm

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  Hi! That site isn’t hosted here on our services, so unfortunately we aren’t able to fix it from our side. But can you contact your host for help with this?
  https://wordpress.org/support/article/common-wordpress-errors/

  Going forward, these forums are for the sites hosted here on our servers. There is another forum for the free WordPress software that you’ll want to use instead. You can find that here:
  https://wordpress.org/support/forums/

  And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions!