Critical error

• 

  nkhalid963 · Member · Jan 23, 2023 at 11:13 am

  • Copy link
  • Add topic to favorites

  Hi ,
  Thanks to give us help , I’m Khalid from modaland campany , on 2021 one developer had build our wordpress siteweb company and disappeared we don’t know where is he now . So today we have a problem to access to our siteweb ( https://modaland.ma ) the siteweb is bmosued and give us as message Critical error , we have a name of admin user and password can you help us restore our siteweb with many thanks

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-95percentghost · Staff · Jan 24, 2023 at 10:15 am

  • Copy link

  Hi there,

  http://modaland.ma/ appears to use the WordPress software and is hosted with another company than WordPress.com. In order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

  • https://wordpress.org/support/forums/

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
  https://support.wordpress.com/com-vs-org/