Critical error

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  theodorasmithandbrockcom · Member · Jan 24, 2023 at 5:06 pm

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  We’ve received a critical error and I cannot access the website via FTP to deactivate plugins.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  julinedossantos1 · Staff · Jan 24, 2023 at 5:18 pm

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  Hello,

  I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

  WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

  This forum is only focused on sites hosted on WordPress.com.

  You can contact your host directly to get help with your issue.
  https://godaddy.com/help

  WordPress.org community forums can be a good place to ask for help with this:http://wordpress.org/support/forums

  This article can be useful: https://wordpress.org/documentation/article/faq-troubleshooting/

  I hope that helps! Let me know if you have any other questions.