critical error

  • Unknown's avatar
    ryans213a43921d13a · Member ·

    I can not log in to my client’s website, 1dstrategy.com because of a critical error. Usually, with self-hosted solutions, I can disable the plugin folder and start to problem-solve the issue. How can I fix the issue without access to the site files like ftp or other hosting access points? Do I advise the client to move away from .com and go .org? Is that the only solution? Please advise.

    Self-declared URL: 1dstrategy.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there @ryans213a43921d13a – are you still getting an error? You can use SFTP if you’d like, but if you can log in with the account that owns the upgrade, you can also get direct support so we can fix any issues along these lines for you.

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