Critical error
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Can’t log in, getting the critical error message when I go to the following page and enter my details, also
I checked Namecheap and there is no problem with payments etc. : https://skincareanarchypodcast.com/wp-adminWP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host skincareanarchypodcast.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Namecheap. As a result, we do not have access to your site and are not familiar with the source of your issue.
I see you hosted your site with us at one time, and we’d love to have you back so you can take advantage of our in-house support, but as it stands now, we cannot help since it is hosted elsewhere. The good news for now is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum use the same variant of WordPress that your current provider uses, and are more familiar with these kinds of issues. They are in the best position to help. Thanks!
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