Critical error

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  roxanecoetzee21 · Member · Apr 14, 2023 at 1:09 am

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  I cant log into my website administration or my website as it just says this,
  There has been a critical error on this website.
  Not sure why or what I should do, please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Apr 14, 2023 at 11:21 am

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  Hi there, @roxanecoetzee21!

  The site you are having issues with, neatblanks.co.nz, is not actually hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site. This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

  We can only offer support for sites hosted here with us at WordPress.com.

  As some general advice here, a good first troubleshooting step is to deactivate all of your plugins. If the issue disappears then reactivate one plugin at a time. Refresh your page each time you reactivate a plugin to see what causes the issue to return. If you can’t access your dashboard, you will want to follow the recommendations here:

  FAQ Troubleshooting

  Should you need help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.