critical error

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  almakeupacademy · Member · Apr 14, 2023 at 6:53 pm

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  Hi, I haven’t edited my website in a few years and have come on to update and it won’t allow me to sign in as it says there has been a critical error, please may you advise on how to get this sorted? thank you,

  Amy

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 14, 2023 at 9:38 pm

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  Hey there @almakeupacademy, your site isn’t using our services. Can you contact your host for help with this guide to troubleshooting common WordPress errors? This general troubleshooting guide may help too.

  If it’s been a few years since you were in the site, you’ll probably need to run updates. Be sure to get a good backup with your host first.

  Going forward, these forums are for the free-tier sites hosted here on our servers. You can find the forum for free WordPress installations here; you’ll want to use that instead.

  Here’s a short article on the difference between the WordPress software and the services by WordPress.com. If you’d like to host here after this is resolved, we can take care of maintenance and support for you. Let us know if you have any questions about our services!