CRITICAL ERROR
-
Hello. I’m a designer working on a website for a client, and got the critical error message. I can no longer log into the back end. Any help resolving this issue will be appreciated. Thanks.
The blog I need help with is: (visible only to logged in users)
-
-
Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.
If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)
Feel free to let us know if there’s anything else you need, and we’ll be happy to help.
-
-
Quick question: can I migrate to wordpress.com even if my website is in that “critical error” state? If I can, would you guys then be able to assist me afterwards?
-
Hi there,
Because our migration relies on your ability to add our plugin (which is impossible when you have a critical error) you will need to resolve it first. However, were you to then move to us, and have some other error like this occur, you would be able to contact us for assistance and we would be able to help resolve it going forward.
For now though, if your WordPress site is showing a critical error message, it might be due to a problematic plugin. To fix this, you can deactivate plugins using FTP (File Transfer Protocol). FTP is like a file manager that connects to your website’s files.
- Download an FTP client, like FileZilla, and install it. This is like a web browser but for accessing your site’s files.
- Get your FTP login details from your hosting provider. It’s usually in the hosting dashboard.
- Open the FTP client, and enter these details. Now you’re connected to your site’s files.
- Navigate to “wp-content/plugins”. Here, you’ll see folders for each plugin.
- Find the suspect plugin folder. Right-click and rename it, like adding “-deactivated” to the end. This deactivates the plugin.
- Check your site. If it works, that plugin was the problem. If not, rename the folder back and try another.
Once your site is back online, you can add our plugin and migrate, and from we can help with any issues you have. Thanks!
-
- The topic ‘CRITICAL ERROR’ is closed to new replies.
WordPress.com Forums 