Critical error

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  zuzapulawska · Member · Jun 16, 2023 at 10:22 am

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  Hello,
  I cannot access my website nor my panel.
  I got an email to contact my host as I have acritical error.
  Everything seems to be blocked.
  Can I ask you to help me?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jun 16, 2023 at 11:03 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  If the site isn’t hosted with WordPress.com, our support overall is limited in this instance, but if it were hosted with WordPress.com, where updates are run automatically, we’d be more than happy to help.

  To explain, there’s two types of WordPress. The first is WordPress.com, where we provide daily backups, automatic updates, a 24/7 support service and an optimised version of WordPress. The second is self-hosted WordPress, where the free open source version of the software is installed onto a server.

  More on the differences can be found here: https://en.support.wordpress.com/com-vs-org/

  It’s possible to migrate the site over to WordPress using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  I hope this helps.