critical error

  • Unknown's avatar
    davidjridgeway · Member ·

    critical error

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mohammadriyad · Member ·

    Hi there,
    This is WordPress.com forum, the website you are using is built on open-source WordPress software (from WordPress.org), which is hosted elsewhere rather than WordPress.com. To avoid confusion about WordPress.com vs WordPress.org please know the differences from here https://wordpress.com/support/com-vs-org/

    However, Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. If you cannot access wp-admin, there are other ways to deactivate plugins.

    If it’s not helpful, try to contact your hosting provider support team. They might help you with proper guidelines

    Here you will find the most common errors found by the WordPress.org users
    https://wordpress.org/documentation/article/common-wordpress-errors/
    Hope this helps
    Thanks.

  • aleone89 · Staff ·

    Hey there,

    As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.

    The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/

    Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.

    A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.

    We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.

    Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.

    We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!

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