Critical Error

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  italianweekottawa · Member · Sep 6, 2023 at 9:29 pm

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  Hi there, I am experiencing a critical error after accidentally switching WordPress Themes. I was able to switch back to the original theme (‘VCC’), but a short time later the site crashed. I am logged into the admin email, but we have not received instructions for troubleshooting. Can you please help

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · Sep 7, 2023 at 12:52 pm

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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  femaletravellerscom · Member · Sep 19, 2023 at 11:47 am

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  hey, can you please help me? I was trying to login to my WordPress account, and this appears: ” There has been a critical error on this website. Please check your site admin email inbox for instructions.” I already went through so many articles with links and it’s very overwhelming… I also got an email from WordPress, and tried all of the links provided, but nothing worked… Is there any way I can get this fixed?

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  supernovia · Staff · Sep 19, 2023 at 8:38 pm

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  Hey there @femaletravellerscom, your site isn’t using our services. Can you contact your host for help with this guide to troubleshooting common WordPress errors? This general troubleshooting guide may help too.

  Going forward, these forums are for the free-tier sites hosted here on our servers. You can find the forum for free WordPress installations here; you’ll want to use that instead.

  Here’s a short article on the difference between the WordPress software and the services by WordPress.com. If you’d like to host here after this is resolved, we can take care of maintenance and support for you. Let us know if you have any questions about our services!