Critical Error

  • Unknown's avatar
    fozzytim2659 · Member ·

    Hello, I currently have a critical error on this site https://timfoxphotos.com and I can not disable the jetpack plugin that may be causing the problem. Can you do it on your side please?
    Thank You,
    Lynette

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey there Lynette,

    The Jetpack plugin is used to connect your site to your WordPress.com Account as well as other hosting features such as backups, performance, and stats. Because of this, the Jetpack plugin cannot be deactivated. I took a look at your site and was unable to reproduce the critical error, can you share where you are seeing this error?

    Critical errors can be caused by several different issues, and this help document is a great place to start:

    WP
    Why Is My Site Down?
    in WordPress.com Support
    4 min read
    If you’re unable to load your WordPress.com website or admin dashboard, a few possible issues could be causing that. This guide explains the most common scenarios and how you can resolve them. Check Your Domain Name If you’re using a domain name with your website, it may be having an issue if your site is offline, showing the wrong site, or showing the following Jetpack error: Jetpack i

    Hope this helps, and look forward to hearing from you.

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